At Jordan City Stay, we aim to provide you with the best outdoor and travel products. If you are not fully satisfied with your purchase, we offer a clear return and refund process to ensure your peace of mind.

1. Conditions for Return

You can return items that meet these conditions:

• A return request must be submitted within 10 days of receiving the product.
• Products must be unused, unwashed, undamaged, and returned in their original packaging with all original tags attached.
• Proof of purchase (e.g., order confirmation email or physical receipt) must be provided for all returns.

2. Items Not Eligible for Return or Refund

• Items that have been used, worn, or altered.
• Items without original packaging or tags.
• Customized or made-to-order products unless faulty or damaged on arrival.

3. Refund Processing

• Once we receive and inspect the returned item to confirm that it meets our return conditions, a cash refund will be processed.
• Since all purchases are made through Cash on Delivery (COD), refunds will be handled in cash only.
• Our team will contact you directly to coordinate the refund details and ensure you receive the amount promptly.

4. Shipping Costs for Returns

• Customers are responsible for paying return shipping costs unless the return is due to a defective, damaged, or incorrect item sent by us.
• If an item arrives damaged or you received the wrong product, we will cover return shipping and arrange a replacement or refund.

5. Return Instructions

If you wish to return an item, please reach out to us at [email protected] with the following information:

• Your full name and order number
• Contact information
• Reason for the return
• Photos if applicable (e.g., damaged or incorrect item)

Contact Us

If you have any questions about our Return and Refund Policy, or need help with your order, please contact us at [email protected]. We are always ready to assist you with any concerns.